jlevo's Privacy Policy — Your Information Is Safe

1 Introduction & Scope

jlevo is a safe and reliable online gaming platform built for players in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information secure.

This privacy policy ("Policy") applies to all services, content, and activities provided through the jlevo platform. It tells you what types of information we collect, how that information is used, who it may be shared with, and what rights you have over that information.

By using our platform, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, you are advised not to use our platform.

2 Information We Collect

jlevo collects user information for various purposes. This information comes from two main sources — information you provide directly, and information collected automatically while you use the platform.

2.1 Information You Provide Directly

When registering an account or using the platform, the information you provide may include:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport details (for identity verification)
• Financial transaction details (via bKash, Nagad, Rocket, or bank transfer)
• Any messages or support communications you send us

2.2 Automatically Collected Information

While you use the platform, our systems automatically collect certain technical information, such as:

• IP address and device type
• Browser type and version
• Log data relating to the time and nature of page visits
• Information collected through cookies and similar tracking technologies
• Gaming activity history and transaction records

3 Purpose of Information Use

jlevo uses collected information for the following legitimate purposes:

3.1 Account Management

The information you provide is used to create, verify, and manage your account. This includes age verification — our platform is for people aged 21 and above only.

3.2 Financial Transaction Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. Every transaction is handled through secure SSL encryption.

3.3 Customer Support

Your information is used to enable our 24/7 live chat and email support team to answer your questions and resolve your issues.

3.4 Security & Fraud Prevention

Technical information is analysed to detect and prevent any kind of fraud, unauthorised account access, or suspicious activity on the platform.

3.5 Service Improvement

Information is used to generate aggregated and anonymous statistics to improve the user experience and develop new features.

4 Information Sharing & Third Parties

jlevo never sells your personal information or shares it with third parties for advertising purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processing Partners

Only the information necessary to complete a transaction is shared with mobile banking platforms such as bKash, Nagad, and Rocket, and with bank transfer services. These partners operate under their own privacy policies.

4.2 Technology Service Providers

Technology partners that assist in operating our platform (such as hosting providers and analytics tools) are given access to limited information under strict confidentiality agreements.

4.3 Legal Obligations

Information may be disclosed in compliance with applicable law in response to valid legal demands from competent authorities or court orders.

5 Data Protection & Security

jlevo uses industry-standard technical and organisational measures to keep your personal information secure. The key components of our security framework are as follows:

• SSL Encryption: All data transmitted on the platform is protected through SSL (Secure Sockets Layer) encryption.
• Access Controls: Only authorised staff who require access to information for their work are granted access to personal data.
• Regular Security Reviews: Our security measures are regularly tested and updated.
• Data Encryption: Sensitive information is stored in an encrypted state in our data storage.
• Fraud Detection: Automated monitoring systems are in place to detect suspicious transactions and activity.

However, no digital system is completely secure. While we ensure the highest level of protection, if you suspect a security breach, you are asked to notify our support team immediately.

6 Cookie Policy

The jlevo platform uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They handle maintaining login sessions, security verification, and saving user preferences. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies help remember your language preferences, session information, and various platform settings. Without them, some functionality may be limited.

6.3 Analytical Cookies

These cookies are used to understand how users interact with the platform. This information is analysed in anonymous and aggregated form and is used to improve the service.

You can manage cookies by changing your browser settings, though this may affect platform functionality in some cases.

7 Data Retention Period

jlevo retains your personal information only for as long as it is necessary. How long information is retained depends on:

• How long your account remains active
• Legal obligations and regulatory requirements
• The need to resolve disputes or enforce agreements
• Fraud prevention and security purposes

Even after an account is closed, some information may be retained for a specified period for legal and regulatory reasons. Once that period ends, the information is securely deleted or anonymised.

8 User Rights

jlevo believes every user has rights over their own information. On this platform, you have the following rights:

8.1 Right to Access

You have the right to request details of what information we hold about you. This request can be made through our support team.

8.2 Right to Correction

If any of the information we hold about you is incorrect, you can request that it be corrected. Contact us to update your name, email, or other contact details.

8.3 Right to Deletion

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

8.4 Right to Object to Processing

You have the right to object to your information being processed for certain purposes. You can request at any time to opt out of marketing communications.

9 Protection of Minors

The jlevo platform is for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.

An age verification process is followed at the time of account registration. If we have reason to believe a user is under 21, we may immediately suspend their account and delete the associated information.

If you believe a minor is using our platform, please notify our support team immediately.

10 Policy Changes

jlevo reserves the right to change or update this privacy policy from time to time. In the event of any significant change, we will notify you in the following ways:

• By publishing a prominent notice on the platform
• By sending a notification to your registered email address
• By updating the "Last Updated" date at the top of this policy

Continuing to use the platform after a change has been made will be considered as your acceptance of the terms of the new policy. If you do not agree with the new policy, please contact us.

11 Responsible Gaming & Privacy

jlevo takes responsible gaming seriously and helps users develop healthy gaming habits. Information collected in relation to responsible gaming is used solely for the benefit of the user — this information is not shared with any third party.

If you wish to use any features related to setting gaming limits, taking a temporary break, or self-exclusion, you can contact our support team confidentially. Your request will be handled with complete confidentiality.

For more details on responsible gaming, visit our Responsible Gaming page.

12 Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. jlevo's dedicated privacy team is committed to resolving your concerns promptly.

• Live Chat: Get instant help through our 24/7 live chat support — in Bengali and English.
• Email: [email protected]

We take your privacy-related complaints seriously and aim to respond as quickly as possible.